What is field service management software?
Software that runs work done at the customer's location: requests, quotes, scheduling, crew assignment, job records, invoicing and payment collection.
Field Service Management Software for Small Trade Businesses
Field service management (FSM) software runs the work that happens at a customer's property: taking the request, quoting it, scheduling the crew, recording what was done, billing it and collecting the money. BCTM covers that loop for owner-operators and small crews, and is clear about the parts built for larger dispatch operations that it does not cover.
Start freeThe field-service loop, and where BCTM fits
| Step | In BCTM |
|---|---|
| Request | Customer record, or a service request from your public BCTM profile |
| Quote | Estimates from your price book, approved online, with optional deposits |
| Schedule | Jobs with start and end times, crew assignment, contractor and worker calendars |
| Do the work | Worker clock in/out, per-job time entries, job notes, photos, video and documents |
| Bill | One-step estimate-to-invoice, labor lines from logged time, milestone invoices |
| Collect | Click-to-pay links for card and ACH, in-person card readers, automatic reminders |
| Repeat | Recurring invoices and recurring job templates for maintenance customers |
Scheduling and crews
Each job has a site address, a scheduled window and assigned workers. Owners see every crew on the contractor calendar; each worker sees their own. Workers request time off, and conflicts show up before a job is assigned to someone who is out. Details are on the job management and scheduling page.
Time, labor and job margin
Time logged on a job rolls into actual-versus-estimated hours and can become labor lines on the invoice, so the bill reflects the hours actually worked. Worker rates feed the job's labor cost, and job margin is visible to the contractor only. See time tracking and labor costing.
Who BCTM is a good fit for
Owner-operators and crews that schedule a manageable number of jobs a day and want the job, the invoice and the payment in one system without a per-technician software bill. Operations that dispatch many technicians across a metro area every day, with live route optimization, usually need a dedicated dispatch platform.
What BCTM does not do
- No route optimization or crew routing.
- No drag-and-drop dispatch board. Jobs are scheduled from the job record and shown on contractor and worker calendars.
- No GPS or location tracking of workers.
- No QuickBooks or Xero sync today.
- Offline mode is for drafting only; collecting a payment needs a connection.
Frequently asked questions
Does BCTM do dispatching?
It assigns workers to scheduled jobs and shows them on contractor and worker calendars. It does not have a drag-and-drop dispatch board, route optimization or GPS tracking.
How much does it cost?
$0/mo — no subscription and no per-user seats. You pay a per-transaction fee only when a customer pays electronically.
Card: 3.9% + $0.30 (1% BCTM platform fee + 2.9% + $0.30 Stripe). ACH: 1.8% (1% BCTM platform fee + 0.8% Stripe, Stripe portion capped at $5.00). Cash and check: no fees.
Does BCTM charge per technician?
No. There are no per-user or per-technician fees. Adding a worker does not change what you pay.
Does it work on a phone in the field?
Yes. BCTM runs in the browser and installs to the home screen as a web app. Invoices can be drafted offline; collecting a payment needs a connection.
Can it handle recurring maintenance customers?
Yes. Recurring invoices send and collect on a weekly, monthly or quarterly schedule, and recurring job templates repeat the work itself.
What BCTM costs
$0/mo — no subscription and no per-user seats. Card payments: 3.9% + $0.30 (1% BCTM platform fee + 2.9% + $0.30 Stripe). ACH bank payments: 1.8% (1% BCTM platform fee + 0.8% Stripe, Stripe portion capped at $5.00). Cash and check: no fees. Full fee breakdown.